Terms & Conditions

Last Updated: August 4, 2026

Welcome to Maddune Charm. These Terms & Conditions govern your access to and use of our website, products, and services. By accessing our website, browsing our collections, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please discontinue the use of our website immediately.

Maddune Charm is an online retailer based in 2090-105, Santarém, Portugal, offering a carefully selected range of beauty and personal care products, including beauty essentials, eye care and makeup, hair and styling products, personal care items, fragrances, bath and shower products, cleansers, essential oils, foot care products, makeup tools and brushes, nail products, grooming products, and related accessories. We are committed to providing a secure, reliable, and enjoyable shopping experience for all of our customers.

By using this website, you represent that you are at least the age of majority in your country or region of residence or that you have obtained the necessary consent to allow any minor dependents to use this website under your supervision. You agree to use our website only for lawful purposes and in a manner that does not infringe upon the rights of others or interfere with the operation and security of the website.

We make every reasonable effort to ensure that all product descriptions, specifications, images, prices, and other information displayed on our website are accurate and up to date. However, we do not warrant that all information is free from errors, omissions, or inaccuracies. Product images are provided for illustrative purposes only, and actual colors or packaging may vary depending on your device settings or manufacturer updates. We reserve the right to modify product information, pricing, availability, or discontinue products at any time without prior notice.

All prices displayed on our website are shown in the applicable currency and are subject to change without notice. While we strive to maintain accurate pricing, occasional errors may occur. In the event of an incorrect price or product information, we reserve the right to cancel or refuse any order before shipment. If payment has already been processed for a cancelled order, a full refund will be issued using the original payment method.

When placing an order, you agree to provide complete, accurate, and current information. Receipt of an order confirmation email does not constitute acceptance of your order. All orders remain subject to availability, payment verification, fraud prevention checks, and our acceptance. We reserve the right to refuse, limit, or cancel any order for reasons including product availability, suspected fraudulent activity, pricing errors, inaccurate customer information, or compliance with legal requirements.

Payments are processed securely through trusted third-party payment providers. Maddune Charm does not store your complete payment card information. By submitting payment information, you represent and warrant that you are authorized to use the selected payment method and authorize us to charge the applicable amount for your purchase.

Estimated shipping and delivery times provided on our website are for informational purposes only and are not guaranteed. Delivery may be affected by carrier delays, customs inspections, severe weather, public holidays, or other circumstances beyond our reasonable control. Customers are responsible for providing accurate shipping information. Maddune Charm shall not be liable for delays or additional costs resulting from incorrect or incomplete shipping details supplied by the customer.

Returns, exchanges, and refunds are handled in accordance with our Returns & Refund Policy. Certain beauty, cosmetic, fragrance, and personal care products may not be eligible for return once opened or used due to hygiene and safety reasons. Customers are encouraged to review our Returns & Refund Policy before making a purchase.

All content on this website, including but not limited to text, graphics, logos, icons, product descriptions, images, videos, website design, and other materials, is the property of Maddune Charm or its licensors and is protected by applicable copyright, trademark, and intellectual property laws. No part of this website may be copied, reproduced, distributed, modified, republished, or used for commercial purposes without our prior written consent.

You agree not to misuse our website by attempting unauthorized access to our systems, introducing malicious software, interfering with website functionality, transmitting unlawful or harmful content, violating applicable laws, or engaging in any activity that could damage our business or other users. We reserve the right to suspend or terminate access to our website for users who violate these Terms & Conditions.

Our website may include links to third-party websites or services for your convenience. These external websites operate independently and are not controlled by Maddune Charm. We are not responsible for the content, privacy practices, products, or services provided by any third-party website, and your use of such websites is at your own risk.

To the fullest extent permitted by applicable law, Maddune Charm provides its website and products on an "as is" and "as available" basis without warranties of any kind, whether express or implied. We do not guarantee uninterrupted access to the website, error-free operation, or that the website will always be free of viruses or other harmful components. Except where prohibited by law, Maddune Charm shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products. Our total liability for any claim shall not exceed the amount paid by the customer for the relevant order.

You agree to indemnify, defend, and hold harmless Maddune Charm, its owners, employees, affiliates, suppliers, and service providers from any claims, damages, losses, liabilities, costs, or expenses arising out of your violation of these Terms & Conditions, misuse of the website, or infringement of any third-party rights.

Your use of this website is also governed by our Privacy Policy, Shipping Policy, and Returns & Refund Policy, which form an integral part of these Terms & Conditions. We encourage you to review these policies before placing an order.

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Portugal. Any dispute arising from or relating to the use of our website or these Terms & Conditions shall be subject to the exclusive jurisdiction of the competent courts of Portugal, except where mandatory consumer protection laws provide otherwise.

We reserve the right to modify or update these Terms & Conditions at any time without prior notice. Any changes will become effective immediately upon publication on this page. Continued use of our website following the publication of revised Terms & Conditions constitutes your acceptance of those changes.

If you have any questions regarding these Terms & Conditions or any aspect of our services, please contact us using the information below.

Maddune Charm
2090-105, Santarém, Portugal

Email: support@maddune.com