FAQ

1. What products does Maddune Charm offer?

Maddune Charm offers a wide range of beauty and personal care products, including beauty essentials, makeup, hair care, fragrances, grooming products, bath and shower items, essential oils, nail care, and beauty accessories for both men and women.

2. How long does it take to process my order?

Orders are typically processed within 1–3 business days after payment has been successfully confirmed. During peak shopping seasons or promotional periods, processing times may be slightly longer.

3. Do you ship internationally?

Yes. Maddune Charm proudly ships to customers in many countries worldwide. Shipping availability and estimated delivery times may vary depending on your location.

4. How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link (where available), allowing you to monitor your shipment's progress.

5. What is your return policy?

We accept returns on eligible items within 30 days of delivery. Products must be unused, unopened, and returned in their original packaging. Certain hygiene-sensitive products, such as opened cosmetics and personal care items, may not be eligible for return.

6. What should I do if I receive a damaged or incorrect product?

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your package at support@maddune.com. Include your order number along with clear photos of the item and packaging so we can assist you promptly.

7. What payment methods do you accept?

We accept secure payment methods available at checkout. The payment options displayed may vary depending on your country and region.

8. How long does shipping take?

Estimated delivery times are:

• Portugal: 2–7 business days
• European Union: 5–10 business days
• International: 7–20 business days

Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, or other unforeseen circumstances.

9. Is my personal information safe?

Yes. Protecting your privacy is important to us. We use secure technologies and trusted payment providers to safeguard your personal information. For more details, please review our Privacy Policy.

10. How can I contact Maddune Charm?

If you have any questions about our products, your order, shipping, or returns, our customer support team is happy to help.

Email: support@maddune.com

We aim to respond to all customer inquiries within 24–48 business hours.