Privacy Policy

Last Updated: August 4, 2026

At Maddune Charm, we value your privacy and are committed to protecting your personal information. Located in 2090-105, Santarém, Portugal, we understand the importance of maintaining the confidentiality and security of the information you share with us when you visit our website, create an account, place an order, or communicate with our customer support team. By accessing or using our website, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

When you use our website, we may collect certain personal information, including your name, billing and shipping addresses, email address, telephone number, payment details processed securely through trusted payment providers, order history, IP address, browser information, device information, and browsing activity. We may also collect any information you voluntarily provide when subscribing to our newsletter, contacting customer support, leaving reviews, or participating in promotions.

The information we collect is used to provide and improve our services. Specifically, we use your information to process and fulfill orders, verify payments, arrange shipping and delivery, provide customer support, communicate order updates, respond to inquiries, personalize your shopping experience, improve our website and product offerings, detect and prevent fraud, comply with legal obligations, and, where permitted, send promotional emails, special offers, and marketing communications. You may opt out of receiving marketing emails at any time by following the unsubscribe instructions included in those emails.

To enhance your browsing experience, our website uses cookies and similar tracking technologies. These technologies help us remember your preferences, analyze website traffic, understand customer behavior, improve website performance, and deliver a more personalized shopping experience. You may disable cookies through your browser settings; however, some features of our website may not function properly if cookies are disabled.

Maddune Charm works with trusted third-party service providers to operate our business efficiently. These providers may assist with payment processing, website hosting, shipping and logistics, analytics, marketing, and customer support. We share only the information necessary for these providers to perform their services and require them to protect your information in accordance with applicable privacy laws. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

All payment transactions are processed through secure third-party payment gateways that use industry-standard encryption and security measures. Maddune Charm does not store your complete credit or debit card information on its servers. We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Although we strive to maintain the highest level of security, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including completing transactions, maintaining business records, resolving disputes, complying with legal obligations, and enforcing our agreements. Once your information is no longer required, it is securely deleted or anonymized in accordance with applicable laws.

Depending on your location and applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable, you may have the right to access, correct, update, restrict, or delete your personal information, object to certain types of processing, withdraw previously given consent, or request a copy of your personal data in a portable format. If you wish to exercise any of these rights, you may contact us using the contact information provided below, and we will respond in accordance with applicable legal requirements.

Our website may contain links to third-party websites or services for your convenience. These websites operate independently of Maddune Charm, and we are not responsible for their privacy practices, content, or security. We encourage you to review the privacy policies of any third-party websites before providing personal information.

Our website is not intended for children under the age required by applicable law, and we do not knowingly collect personal information from children. If we become aware that such information has been collected without appropriate consent, we will take reasonable steps to delete it promptly.

As an international online retailer, your information may be processed or transferred to countries outside your country of residence where our business partners or service providers operate. Whenever such transfers occur, we take appropriate measures to ensure your personal information remains protected in accordance with applicable data protection laws.

We may update this Privacy Policy periodically to reflect changes in our business operations, legal requirements, or services. Any updates will be posted on this page with the revised "Last Updated" date. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we collect, use, or protect your personal information, please contact us.

Maddune Charm
2090-105, Santarém, Portugal
Email: support@maddune.com